Technical support

We have hundreds of interconnection issues and resolutions registered and available for you to search. They’ll support your implementation of:

  • RCS;
  • VoLTE;
  • ViLTE;
  • VoWiFi;
  • IMS service.

How to access

Step one: Search for your issue and find an answer

  • Access our technical expertise and experience;
  • Learn from real-life implementations; and
  • Access practical solutions quickly.
Find a solution

Step two: Can’t find your issue? Let us know and we’ll work on a solution

  • Get assistance from the experts quickly;
  • Share your experience to support the industry; and
  • Help us build the know-how to support you.
Email your issue

Issues are included anonymously. Company and contact details are confidential and not published.

“The GSMA’s technical support has supported 88 per cent resolution rate of over 250 issues relating to VoLTE, ViLTE, VoWi-Fi and RCS raised by the operators/OEMs and vendors across all-IP communications. Access to this information has proved invaluable to our organisation.” Philippe Lucas, Orange

Open and closed issues available by category: